If you have any questions or need assistance, please contact our Customer Support Team.
Email us at: aloha@kohochocolates.com
Please call us at: 1-888-255-5998
All orders are processed and shipped from Hawai'i, Monday to Wednesday. Please allow up to 5 business days (not including weekends and holidays) for your order to be processed, plus shipping time. We do not ship on weekends or during major holidays (See list of holidays below).
Shipping Methods
We ship all orders FedEx 2-business day. Orders will ship out Monday- Wednesday.
We are unable to ship to PO Boxes.
Please note that order processing can take 1-5 business days, in addition to shipping time and Holiday closures.
International Delivery
We do not ship internationally at this time.
Holidays
We are closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Good Friday
- Memorial Day
- King Kamehameha Day
- Independence Day
- Labor Day
- Discoverer's Day
- Veterans Day
- Thanksgiving
- Christmas Eve
- Christmas Day
Please note delays may occur during busy holiday seasons.
Warm Weather
Due to the delicate nature of our chocolate, during warm weather months, we recommend all recipients are present for delivery to receive their packages directly. Chocolates will melt if left unattended outside. Please be advised, KOHO is not responsible for melted orders upon delivery.
Terms of Shipping & Delivery
Koho is not responsible for any missed or rescheduled deliveries from FedEx, including delays due to unpredictable weather events. Additionally, if FedEx provides proof of delivery, Koho is not responsible for replacing your order. This includes any lost or stolen packages.
Refund Policy
All sales are final. We do not offer refunds. Because we sell perishable heat-sensitive products, we do not accept returns or exchanges, or provide replacements. We do not offer price adjustments.
Order Help
Please contact our customer support team at aloha@kohochocolates.com for additional questions and international shipping orders.
Mahalo!